Support
We offer Sales and Technical Support for all of our professional partners.
TECHNICAL SUPPORT
- Consultative technical support
- Product and integration issue solving support
- Support with warranty cases
For specific technical assistance, contact the technical support team:
e-mail: support@s-professional.eu
Customer support portal: https://sprofessional.freshdesk.com
Note! When approaching our support team by e-mail, remember to add all the necessary information to your e-mail and to write your message in English!
These are e.g.:
- device model
- device serial number
- description of fault or problem
- device location
- date of purchase
- description of actions taken
- contact information in case our support agent needs to contact you
Providing this information right away will prevent excess e-mail exchange and save time whilst our support team is looking into your case.
CUSTOMER SUPPORT PORTAL
- Sign in to https://sprofessional.freshdesk.com
- Wait for activation e-mail containing a link where the password can be set
- Login to customer portal
In the portal you can:
- View existing tickets assigned by you or others in your company
- Open a new ticket
- View the knowledge base for technical help and how-to instructions
- Share your knowledge and experiences with others via the forum
In case you have trouble signing in to support portal, please contact S-Professional support team by e-mail support@s-professional.eu
If the technical support requested exceeds the scope of reasonable assistance to a professional Dealer/System Integrator in the distribution chain, it will be communicated clearly and any service fees consented in advance. Such occasions include but are not limited to requests:
- that could have been solved by reading basic product related technical documentation
- where Dealer/System Integrator has failed to appoint a contact person with technical experience
- where products not obtained from S-Professional are directly involved or third-party software used
- where on-site inspection is required
- where support exceeds the consultative scope (e.g. specific solution drawings)
SALES SUPPORT
- Online stock information, project planning and ordering system
- Product line and tactical sales training schedule
- Consultative sales support for project solution sales including attendance in meetings with the end customer
Please contact your Regional Sales Manager for further information.