Service & Support

A variety of SERVICES allow our partners to develop their business flexibly. Please contact your Regional Sales Manager with any questions or to express additional needs.

We offer Sales and Technical Support for all of our professional partners.

SALES SUPPORT

  • Online stock information, project planning and ordering system
  • Product line and tactical sales training schedule
  • Consultative sales support for project solution sales including attendance in meetings with the end customer

Please contact your Regional Sales Manager for further information.

TECHNICAL SUPPORT

  • Technical training schedule
  • Consultative technical support for project solution sales
  • Product and integration issue solving support
  • Support with warranty cases

For training and consultative support, contact your Regional Sales Manager.

For specific technical assistance, contact the technical support team:

Specialist name Aivar Palm
Languages    
Business hours 08:00 – 17:00 (GMT+2)
Phone # Finland: +358 40 550 9144
  Baltics:  +372 5333 2005
E-mail support@s-professional.eu
Request form LINK

S-Professional support team makes every effort to answer all requests as soon as possible. In response to your support request, you may receive a solution, a request for more information, or a notice that work on your issue is in progress. Please expect to receive an initial response within 1 business day and use direct contact for critical issues.

If the technical support requested exceeds the scope of reasonable assistance to a professional Dealer/System Integrator in the distribution chain, it will be communicated clearly and any service fees consented in advance. Such occasions include but are not limited to requests:

  • that could have been solved by reading basic product related technical documentation
  • where Dealer/System Integrator has failed to appoint a contact person with technical experience
  • where products not obtained from S-Professional are directly involved or third-party software used
  • where on-site inspection is required
  • where support exceeds the consultative scope (e.g. specific solution drawings)