We offer Sales and Technical Support for all of our professional partners.
- Online stock information, project planning and ordering system
- Product line and tactical sales training schedule
- Consultative sales support for project solution sales including attendance in meetings with the end customer
Please contact your Regional Sales Manager for further information.
- Technical training schedule
- Consultative technical support for project solution sales
- Product and integration issue solving support
- Support with warranty cases
For training and consultative support, contact your Regional Sales Manager.
For specific technical assistance, contact the technical support team:
|Specialist name||Aivar Palm|
|Business hours||08:00 – 17:00 (GMT+2)|
|Phone #||Finland: +358 40 550 9144|
|Baltics: +372 5333 2005|
S-Professional support team makes every effort to answer all requests as soon as possible. In response to your support request, you may receive a solution, a request for more information, or a notice that work on your issue is in progress. Please expect to receive an initial response within 1 business day and use direct contact for critical issues.
If the technical support requested exceeds the scope of reasonable assistance to a professional Dealer/System Integrator in the distribution chain, it will be communicated clearly and any service fees consented in advance. Such occasions include but are not limited to requests:
- that could have been solved by reading basic product related technical documentation
- where Dealer/System Integrator has failed to appoint a contact person with technical experience
- where products not obtained from S-Professional are directly involved or third-party software used
- where on-site inspection is required
- where support exceeds the consultative scope (e.g. specific solution drawings)