Service & Support

We offer Sales and Technical Support for all of our professional partners.

TECHNICAL SUPPORT

  • Consultative technical support
  • Product and integration issue solving support
  • Support with warranty cases

For specific technical assistance, contact the technical support team:

e-mail:                                    support@s-professional.eu

Customer support portal:    https://sprofessional.freshdesk.com

Note! When approaching our support team by e-mail, remember to add all the necessary information to your e-mail and to write your message in English!

These are e.g.:

  • device model
  • device serial number
  • description of fault or problem
  • device location
  • date of purchase
  • description of actions taken
  • contact information in case our support agent needs to contact you

Providing this information right away will prevent excess e-mail exchange and save time whilst our support team is looking into your case.

 

CUSTOMER SUPPORT PORTAL

In the portal you can:

  • View existing tickets assigned by you or others in your company
  • Open a new ticket
  • View the knowledge base for technical help and how-to instructions
  • Share your knowledge and experiences with others via the forum

In case you have trouble signing in to support portal, please contact S-Professional support team by e-mail support@s-professional.eu

 

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If the technical support requested exceeds the scope of reasonable assistance to a professional Dealer/System Integrator in the distribution chain, it will be communicated clearly and any service fees consented in advance. Such occasions include but are not limited to requests:

  • that could have been solved by reading basic product related technical documentation
  • where Dealer/System Integrator has failed to appoint a contact person with technical experience
  • where products not obtained from S-Professional are directly involved or third-party software used
  • where on-site inspection is required
  • where support exceeds the consultative scope (e.g. specific solution drawings)

SALES SUPPORT

  • Online stock information, project planning and ordering system
  • Product line and tactical sales training schedule
  • Consultative sales support for project solution sales including attendance in meetings with the end customer

Please contact your Regional Sales Manager for further information.